Welcome! This website,, is owned and operated by Glow Skin & Nutrition Pty Ltd ABN 59 608 018 873 trading as “Florabiome by Chiza Westcarr”. If you have any questions or need further information, please contact Chiza Westcarr:

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and we care about making sure we both know where we stand.

When you visit this website, use our services, or purchase our products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Website Content Disclaimer

On this website, you will find educational blog posts, articles, product information, ingredient information, and videos intended to support your health and wellbeing. This information is provided solely for your education and personal development, helping you to understand how to use our products, what their benefits might be, and to better connect with your gut and skin health.

Content Policy

We take lots of care to provide valuable information, but we cannot be responsible for the use that you make of that information. Please be aware that the generalised information we provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to our website unless you explicitly choose to work with us by purchasing our services or products.

Any testimonials or promised results we may display on this website are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results.

While we take all reasonable care to ensure that the information we provide is accurate, relevant and up-to-date, we make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let us know!

We may modify the content provided on this website at any time, including altering or deleting it without notice.

Visitor Responsibilities

When considering purchasing from us, you are required to read the product information thoroughly, and seek medical or other professional advice regarding the suitability for your current circumstances and any possible interactions with other medications or treatments. Always use common sense, take appropriate care for your own health, safety and wellbeing, and ask if you have any doubts or questions about the suitability of any activity or product to your particular situation.

We provide a stockist portal for professionals, skin clinics, and other aligned businesses who wish to stock our products for their clients to purchase. As a stockist, it is your responsibility to educate yourself about our products and satisfy yourself about their safety before offering them to your clientele.


While we make every effort to ensure that any material we provide is safe when it is uploaded, we are not responsible for any viruses or malicious interference that occurs without our knowledge or control. Please take care to protect yourself with reliable and up-to-date internet security.

External Links

We may provide links to external information. Please note that we have no control over the content of these sites, and while the links are active and relevant at the time of posting, that may change over time. Please let us know if any links are broken or if you find the material on the external site to be inappropriate or objectionable.

Third-Party Advertisements

We may permit third-party advertisements to be displayed on our website. We are not responsible for the content of these advertisements and have no part in any transaction that you choose to enter into with any other person or company.

Disclaimer for Products

The terms and conditions in this document apply to all of our services and products unless alternative terms are explicitly stated. We sell our products through this website, and also provide a stockist portal for skin-focused clinics and aligned businesses who wish to stock our products.

We offer a range of food-grade products, designed to support your skin and gut health, including:

  • A series of elixirs that can be added to water for consumption
  • Herbal teas
  • Collagen powder
  • Gut powder

Our products are intended to benefit people who are wanting to optimize their health and feel better. Instead of denying yourself, we suggest substituting a lovely beverage that is beneficial for your gut and skin. Our herbal teas are also designed to assist in digestion.

Please note that some of our products may contain licorice which, in large amounts, may be harmful to those who have hypertension. If you are taking warfarin, do not use any product containing licorice as it may decrease the effectiveness of your medication. If you are taking any blood pressure medication, estrogen medication, medication to address potassium levels, or medication for kidney or liver health, please contact your medical practitioner before using our products. We ask that all who purchase from us take proper care for their own safety and wellbeing, ensure that you always follow the product directions, and consult your GP or a medical professional if you have any concerns.

Our Qualifications and Responsibility

Our founder, Chiza Westcarr, has been actively involved in the skin-health industry since 1996. Her qualifications include:

  • Masters Degree in Human Nutrition
  • Advanced Diploma in Nutritional Medicine
  • Bachelor of Health Sciences (Clinical Dermal Therapy)

We seek out the latest evidence-based research in designing our products, and take care to source the highest quality ingredients, always looking to provide organic where possible.

Your Responsibility

We expect you to take full responsibility for your own choices regarding your health and wellbeing. Conduct your own research, always follow product directions and consult an appropriately qualified medical professional if you have any concerns or experience any unexpected or adverse reactions.

Important Information

Please note that all our products are food grade only and are not meant to be used therapeutically. They are not medicine, and while they may support your wellbeing, they are not intended to heal or cure any medical condition. We include only the safest ingredients that have been used traditionally for centuries. However, some ingredients may be unsuitable in some circumstances. Licorice, for example, can be problematic if you have high blood pressure. Please make sure you seek clearance from your doctor if you have any concerns (see our disclaimer above).


Digest Ingredients:

  • Bilberries: Bilberry (Vaccinium myrtillus) is a dark blue berry also known as the European blueberry. It has dark, juicy flesh, and is similar in flavour to a blueberry. Bilberry has been used for centuries, both medicinally and as a food in jams and pies. It is related to the blueberry and is native to Northern Europe. Bilberry fruit contains potent chemical compounds known as anthocyanidins, plant pigments that have excellent antioxidant properties.
    • Bilberry is rich in many other nutrients and beneficial compounds including Vitamin C, another powerful antioxidant. They scavenge damaging particles in the body known as free radicals, helping prevent or reverse damage to cells.
    • Bilberries are linked to reduced inflammation and blood sugar levels, as well as may improve brain function, fight off bacteria, and improve digestion.
    • Bilberry fruit and extract are considered generally safe. However, if there is a sensitivity or allergy to tannins then avoid bilberry.
  • Hibiscus: (Hibiscus sabdariffa) The dried red flowers and calyx of the hibiscus plant have been used in herbal infusions by many cultures around the world for centuries. It is known by different names the world over. It is called belchanda in Nepal, sorrel in parts of the Caribbean, gra jiap in Thailand, chin baung in Burma, and gonguru in parts of India.
    • There are numerous health benefits associated with hibiscus believed to be due to compounds called anthocyanins with their antioxidant effects.
    • Like other herbal teas, hibiscus tea may interfere with certain medications. These include antihypertensive drugs in which the coadministration of hibiscus may cause hypotension (low blood pressure). Similarly, the combination of high-dose hibiscus supplements and diabetes medications could potentially lead to hypoglycemia (low blood sugar). If you are pregnant do not drink hibiscus
    • Always speak with your doctor before embarking on any home remedy, including something as innocuous as hibiscus tea. Doing so may help you avoid interactions and side effects.
  • Dandelion: (Taraxacum officinale) Dandelion is grown in many parts of the world, and from root to flower, it is known for its medicinal properties. It is loaded with antioxidants betacarotene and polyphenols.
    • Dandelion root has been used historically to soothe minor digestive ailments and improve appetite.
    • Dandelion has also been found to interact with certain medications, including diuretics, lithium, and Cipro.
    • If you are taking any prescription medications, consult your doctor before drinking dandelion tea.
  • Linden: (Tilia cordata or Tilia platyphyllos) Linden tea has been used in folk medicine across cultures for centuries.
    • Parts of the linden tree, particularly the leaves, flowers, wood, and bark are used fresh or dried for medicinal purposes, including as an anxiolytic or calming agent, and also to soothe the digestive. Linden may also be used to assist sleep.
    • If you are on blood pressure medication, have a history of heart disease, are taking lithium, please check with your health care provider before using linden. Do not use if pregnant.
  • Licorice: (Glycyrrhiza glabra) Licorice comes from the root of the licorice plant Native to Western Asia and Southern Europe. Licorice has long been used to treat various ailments and flavour candies, drinks, and medicines. Its use dates back to ancient Egypt, where the root was made into a sweet drink for pharaohs.
    • It has also been used in traditional Chinese, Middle Eastern, and Greek medicines to soothe an upset stomach, reduce inflammation, and treat upper respiratory problems.
    • Licorice may assist with mood swings, anxiety, stress, digestive issues and a variety of skin conditions.
    • Do not use licorice if you are taking warfarin or blood thinners, oestrogen medication, medication to address potassium levels or medication for kidney or liver disease, check with your health care provider before using licorice.
    • Licorice root has been shown to interact with several medications, including
      • blood pressure medications
      • blood thinners
      • cholesterol lowering medications, including statins
      • diuretics
      • oestrogen-based contraceptives
      • nonsteroidal anti-inflammatory drugs (NSAIDs)
    • Individuals with high blood pressure, congestive heart failure, kidney disease, or low potassium levels are encouraged to avoid glycyrrhizin-containing licorice products altogether.
    • Pregnant and breastfeeding women, and those with kidney disease, heart disease, or high blood pressure should avoid licorice products.
    • People with any of these concerns or taking any of these medications should avoid licorice root products unless their healthcare provider instructs otherwise.

Calm Elixir Ingredients:

Calm is a bio-fermented elixir, packed full of antioxidant-rich goji berries and stress-modulating ashwagandha, rhodiola, passionflower and lemon balm.

Swapping your favourite tipple for a delicious glass of Calm restores wellbeing, replacing ‘fight or flight’ with a calming ‘rest and digest’ response. Calm contains prebiotics, probiotics, and postbiotics. Your gut will thank you.

  • Goji Berries: (Lycium barbarum) is also known as wolfberries, fructus lycii and gougizi. They have been used in Chinese medicine for many centuries.
    • These little berries have gained popularity in recent times and are often promoted as a superfood.
    • Goji berries are often eaten raw or consumed in juice form or herbal tea.
    • Goji berries contain high levels of antioxidants, that include lycopene and lutein. It also contains high levels of polysaccharides and as much Vitamin C as fresh lemons and oranges.
    • Goji berries are rich in copper, iron, selenium and zinc. In addition, they provide 11 essential amino acids.
    • Goji berries may boost energy levels, may help boost immune function, may help prevent glycation and therefore slow down the ageing process.
    • Goji berries may interact with some medication. If you take warfarin, you may want to avoid them. Goji berries may interact with diabetes and blood pressure medication, so it is advised that you consult your health professional prior to consumption.
  • Passionflower: also known by other names such as Passiflora Incarnata, Apricot Vine, Water Lemon and Wild Passion Flower. It is a climbing vine that is native to the US, Central and South America.
    • It is said to have a calming effect and has been used to manage stress, aid sleep and may calm anxiety and manage hot flushes in menopausal women.
    • If you are on blood pressure medication do not take passionflower. Passionflower may increase the amount of time blood needs to clot, so it could make the effects of blood-thinning medications stronger and increase the risk of bleeding. Do not take passionflower with medications that cause drowsiness. If you are pregnant consult your health care professional.
  • Lemon balm: (Melissa officinalis) also known as Balm Mint, Sweet Balm, Sweet Mary and Honey Plant. It is a lemon-scented herb from the mint family. It is a native to Europe, North Africa and West Asia, but is grown the world over.
    • Lemon Balm has traditionally been used to improve mood, anxiety, stress and ease digestive issues. It may have a calming and sedative effect. Lemon balm may cause drowsiness so do not take with sedative medication.
    • Lemon balm may cause blood sugar levels in people with diabetes. Do not use lemon balm when taking thyroid medication without contacting your health care professional.
  • Rhodiola Rosea: Also known as Artic Root, Golden Root, Rose Root, King’s Crown.
    • Rhodiola is often used as an “adaptogen”, to help the body adapt to and resist physical, chemical, and environmental stress. It may help anxiety, and stress.
    • Do not use rhodiola without contacting your health care professional if pregnant or breast-feeding. If you have any health issues, contact your health care professional prior to use.
  • Ahswaganda: (Withania somnifera) also known by other names such as Ayurvedic Ginseng, Indian Ginseng, Winter Cherry. It is a small evergreen shrub with yellow flowers that grows in India, the Middle East, and parts of Africa. The root and berry are used for medicinal purposes.
    • Ashwaganda is classified as an adaptogen, meaning that it is often used to help the body adapt to many conditions including stress and anxiety. These health benefits are due to the high concentrations of withanolides, which may reduce inflammation.
    • Certain individuals should check with their healthcare provider prior to taking especially pregnant and breastfeeding women.
    • People with autoimmune diseases should also avoid unless authorised by their healthcare provider. This includes people with conditions like rheumatoid arthritis, lupus, Hashimoto’s thyroiditis, and type 1 diabetes.
    • Additionally, those on medication for thyroid disease should consult with their healthcare provider before taking Ashwaganda, as it may increase thyroid hormone levels in some people.
    • It may also decrease blood sugar and blood pressure levels, so medication dosages may need to be adjusted if you take it.
  • Turmeric root: (Curcuma longa) is also known by names such as Indian saffron, rhizome curcumae longa, curcuminoids. It is yellow-orange in colour, and is a member of the ginger family and grows in tropical Asian countries and in India. It used extensively in foods as well as medicinally.
    • Curcumin inhibits an anti-inflammatory action. It is used for gastrointestinal problems, inflammatory conditions, even for hot flushes, night sweats and mood swings.
    • Do not use curcumin if you have gall stones. It may reduce blood clotting, so do not use if you have bleeding disorders or if on medication for blood thinning. Curcumin may also reduce blood sugar levels in diabetics. Check with your healthcare provider prior to taking curcumin if any of these apply to you.
  • Elderberry: refers to several different varieties of the sambucus tree. Sambucus nigra is the most common type also known as the European elderberry. Although native to Europe, it is widely grown in many other parts of the world as well. Elderberries have been used for their health-boosting properties for many years.
    • The dark purple berries are high in flavonoids(anthocyanins) which give them antioxidant and anti-inflammatory properties. They help protect healthy cells from free radical damage. They are also rich in Vitamin A, Vitamin C and are an excellent source of fibre. Elderberries have been used for centuries as a remedy for cold and flu.
    • Do not use elderberry if pregnant, lactating before talking to your healthcare provider. If on immuno-suppressants, consult with your healthcare provider before use.
  • Papaya: is a tropical sweet fruit of the carica papaya plant, native to Mexico and the Caribbean.
    • It is also known as paw paw and is a rich source of minerals thiamine, potassium, niacin, zinc and iron.
    • Also antioxidants including vitamins C and A, carotenoids that neutralise free radicals, and the papaya enzyme papain that aids digestion.
    • The process of fermenting papaya promotes the growth of beneficial gut bacteria.

Waiver of Liability

We do not make any guarantees or warranties about the accuracy of any material displayed on this website, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in Australian Consumer Law. We are human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let us know.

While we make all reasonable efforts to ensure that our products meet with the highest standards of best practice, if something does go wrong that is not a direct result of our negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any damages arising out of or related to the use, inability to use, performance or failures of our website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

Intellectual Property


The content of this website is protected by copyright laws and treaties around the world, with all rights reserved. You may not copy or reproduce any part of our content without our written consent.

Commercial exploitation of our content in any way that competes with our business is strictly prohibited. This does not apply to authorized stockists using materials we have provided specifically for the purpose of publicly promoting our products.

The content provided within the stockist portal including PDF documentation and videos is provided solely for the purpose of product training and must not be made public for any purpose.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Trade Marks

We own the unregistered trademarks, logos, and service marks displayed on this website, including FLORABIOME™. This trademark, whether registered or unregistered, may not be used in connection with any other product or service without a license, or in any way that is likely to cause confusion in the marketplace, or in any manner that disparages us or our business.

Payment Terms

We accept e-commerce payments using Paypal and your information is handled under their security policy:

We may also offer payment through Afterpay.

We do not offer our products on consignment. All orders by stockists must be paid for prior to delivery.


We pack all orders securely in a compact box with shredded paper filler, within 24 – 72 hours of receiving your order. We do not post to PO Boxes, so please make sure you provide a physical address. All packages are shipped by courier. If a package doesn’t arrive as expected, please let us know as soon as possible so we can contact the courier and determine what has happened. If items are damaged when they arrive, please send a photograph to

Refund Policy & Consumer Guarantees

We do not offer a refund if you change your mind, so please consider carefully whether a purchase is right for you before you make your payment.

If a product you have ordered is out of stock, we will notify you as soon as possible, and you will be placed on our waitlist.

If you feel that there is any problem with a product you have purchased, please let us know within 24 hours of receiving your delivery. We are keen to understand what has gone wrong if you are unhappy so that we can address your concerns and try to find a mutually acceptable solution.

We take our obligations under Australian Consumer Law seriously and will do our best to address any issues that arise. However, even if there is a major problem, our liability is strictly limited to:

– replacing the product; or

– if we are unable to do so within a reasonable time, refunding your purchase price.

Stockists & Wholesale orders

By signing up for our Stockist Portal you will get access to our product videos and exclusive training material to assist you in presenting the products to your clients.

Stockists must place a minimum order of 6 products. We do not offer stock on consignment.

Please make sure you read our Stockist FAQs for more information.

Respectful Communication

We reserve the right to delete any interaction on our website or social media accounts that is rude, offensive, or which we deem to be unacceptable. Keep it polite and play nicely, please!

We provide Facebook group support for professionals interested in stocking our products. If you are a member of this group, you agree to respect the confidentiality of all other participants.

Please always contact us to discuss your concerns personally rather than leaving negative comments if you are experiencing problems with one of our products.

From time to time we may invite guests to present content through our website or social media channels. This content represents their opinion, not ours, and they have full responsibility for it.

Dispute Resolution & Jurisdiction


If either of us have any concerns arising out of these terms, your use of our website or our products, we agree that we shall communicate with the intention of making a genuine effort to seek a win/win solution and resolve any dispute by negotiation and discussion.

All information exchanged during this negotiation process or any subsequent dispute resolution process, shall be regarded as “without prejudice” communications for the purpose of settlement negotiations and shall be treated as confidential by everyone involved and their representatives unless otherwise required by law. However, evidence that is independently admissible or discoverable shall not be rendered inadmissible or non-discoverable by virtue of its use during the dispute resolution process.

If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not both in New South Wales, Australia.

The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of the Law Society of NSW or similar neutral authority.

We agree to share all the costs of mediation equally between us.

We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation has been exhausted.

Everyone involved in the dispute agrees that they will not publicly or privately disparage any other party or anyone associated with them, and will act in good faith to refrain from any conduct or communication which might reasonably be expected to interfere with any other party’s business or personal interests.


This agreement is subject to the governing law of New South Wales. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of NSW, and the Commonwealth of Australia, will have exclusive jurisdiction.